Promoting Holistic Training
Course outline for Smart and Skilled
“This Training is subsidised by the NSW Government”
This qualification focuses on the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the
development of new business opportunities.
CHC52021 Diploma of Community Services (Case Management) focuses on the skills required for the community services sector and prepares you to work with people experiencing complex social issues.
Course Overview
Entry requirements
There are no academic prerequisites for the CHC52021 Diploma of Community Services. But you need to have reasonable English language, literacy and numeracy to successfully complete the course (LLN). In addition a Police Clearance Certificate, Working with children’s Check and a valid NDIS Worker screening check is mandatory prior to your work placement; you must undertake a
Federal Police Check (AFP) or NSW Police check (it must be no less than 2 years old).
Eligibility Requirements: Must be an Australian citizen or permanent resident or humanitarian visa and must be 15 Years or Older, and must live or work in NSW. Entry Requirements in detail can be found on Smart and Skilled Student Handbook and Fee Administration Policy 2024-2025 on website www.nta.edu.au under funded course section. Visit https://education.nsw.gov.au/skills-nsw/apprentices-and-trainees/low-cost-and-free-training-options/smart-and-skilled for more information.
*Note: As part of work placement, the students must be physically be able to do moderate amount of lifting using the appropriate equipment. The students should not have any mobility, hearing, and vision problems to carry out duties efficiently in aged care, acute care and community care settings whilst at placement.
Who should do this course?
People pursuing a career in a facility such as a respite or aged care; residential services, rehabilitation programs; clinical settings; home based outreach; centre-based programs; or supporting people in employment. Graduates may seek employment in the following jobs:
- Community services worker
- Early intervention worker
- Group facilitator
- Program coordinator
- Youth officer
- Support facilitator
- Welfare worker
- Client service assessor
- Case worker
Pathways
Many students will have completed the Certificate III in Individual Support and or the Certificate IV of Ageing Support and or Disability, or the Certificate IV in Mental Health or Leisure and Support. On completion of this qualification they could pursue a career as a Case Manager, Program Coordinator, Support Facilitator.
Course Duration
Course duration
This course is 104 weeks. The structure is as follows:
- Distance learning of 10-20 hours a week over 104 weeks
- Work placement of 240 hours in total to be carried out over the period of 120 hours on 11-12 th month of year 1 and Year 2.
Commencement dates. See the website for our intake dates or ring the office for details.
Course Location
Course location
All training is held at our office at Burwood which is right next to the railway station. Work placements will be selected where possible to meet your travel needs.
Assessments
Assessments
As this is a nationally recognise qualification, you will be required to successfully complete all units to a standard to ensure that you
are job ready. Each unit contains assessments which are:
- Practical demonstrations where you will be observed by one of our assessors at the work place.
- Knowledge based tests which contain written short answer questions
- Small projects which contain written tasks for you to investigate and complete in your own time.
Note: You must be deemed competent with each unit in order to receive your qualification.
Course Delivery
Course Delivery
Delivery is a combination of methods to cover the theory and practice requirements:
Workshop facilitation for developing your theory (maximum of 20 students)
Face to face instruction in a simulated environment to give you that valuable practice (maximum of 10 students), Self-paced study and support to embed your learning, Work placements to apply your skills
Work Placement at a Community Service facility is arranged with you and you will receive the support of one of our mentors to ensure this opportunity is a rewarding experience.
Course Topics
Our course has been designed to meet the requirements for the CHC52021 Diploma of Community Services. It contains 20 Units; 12 Core units and 8 Elective units:
CORE UNITS
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case managment
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCCCS004 Assess co-existing needs
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Maintain work health and safety
ELECTIVES
CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM014 Provide case management supervision
CHCCSM015 Undertake case management in a child protection framework
CHCCSM015 Develop workplace communication strategies
CHCDIS017 Facilitate community participation and Social Inclusion
CHCDIS019 Provide Person-Centred services to people with disabilities with Complex Needs
Recognition of RPL and Credit Transfer
Recognition of Prior Learning (RPL) and Credit Transfer
You may have developed a number of skills in community service or mental health care, through previous employment opportunities, life experience or formal studies. If this is the case then you should ask about recognition of prior learning. This may
shorten your course.
Work Placements
Work Placement at a Community Service facility is arranged with you and you will receive the support of one of our mentors to ensure this opportunity is a rewarding experience.
Course Fees
Cost of the course
Please look at the Notification/Reporting of enrolment policy, Smart and Skilled Student Handbook and Fee Administration Policy 2024-2025 under Smart and Skilled policies on the website www.nta.edu.au under funded course section. For the entry requirements in detail and the amount of fees you might be paying is based on the circumstances (If you are eligible for Concessions). Visit https://education.nsw.gov.au/skills-nsw/apprentices-and-trainees/low-cost-and-free-training-options/smart- and-skilled for more information.
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